HitNSpin Privacy Policy and Terms of Use

Last updated: 2025

This privacy policy describes how HitNSpin (hereinafter "we" or "the platform") collects, processes, stores and protects users' personal data. The policy applies to all users who use the platform's services.

Personal data is processed in accordance with the European Union General Data Protection Regulation (GDPR, Regulation 2016/679) and applicable national data protection laws.

Data collection

The platform collects the following types of data about users:

Registration data: name, email address, date of birth, country, username and password. This data is needed to create an account and verify the user's identity.

Payment data: to process deposits and withdrawals we collect payment method details (partial card number, e-wallet identifier, etc.). Full payment card details are not stored on our servers — they are transmitted to the payment processor in encrypted form.

Identity verification data: in line with anti-money-laundering requirements we may request an identity document (passport, ID card) and proof of address. These documents are processed solely for the purpose of due diligence.

Transaction data: the history of account deposits, withdrawals, bets and winnings.

Technical information: IP address, device type, browser, operating system and platform usage history (pages, game sessions, clicks). This data is collected via cookies and log files.

Customer support communication: live-chat conversation history and email correspondence.

Legal basis for processing

The following legal bases apply to the processing of personal data:

Performance of a contract: account management, payment processing and provision of services.
Legal obligation: identity verification to meet anti-money-laundering requirements.
Legitimate interest: fraud prevention, ensuring platform security and improving services.
Consent: sending marketing messages (can be withdrawn at any time).

Cookies

The platform uses cookies for the following purposes:

Necessary cookies: essential for the platform to function (session management, login).
Functional cookies: remembering user preferences.
Analytical cookies: collecting platform usage statistics to improve services.
Marketing cookies: displaying personalised offers (only with the user's consent).

Cookie settings can be managed in your browser settings. Disabling necessary cookies may affect how the platform works.

Sharing data with third parties

Personal data is not sold or shared with third parties for marketing purposes. We may transfer data to:

Payment processors — to process transactions.
Identity verification services — as required by law.
IT infrastructure providers — server services, databases.
Regulatory supervision — at the request of licensing authorities.

All third parties to whom data is transferred are obliged to ensure data protection in accordance with applicable requirements.

Data retention

Data is retained for as long as necessary to provide services and meet legal obligations. Data related to a closed account is generally retained for 5 years after the account is closed, as required by anti-money-laundering and accounting laws. After the retention period ends, the data is securely deleted.

User rights

Under the GDPR, every user has the following rights:

Right of access: you can request an overview of the data stored about you.
Right to rectification: you can request correction of inaccurate data.
Right to erasure: under certain conditions you can request deletion of your data (the "right to be forgotten").
Right to restriction of processing: in certain cases you can restrict the processing of your data.
Right to data portability: you can request your data in a machine-readable format.
Right to object: you can object to processing based on legitimate interest.
Right to withdraw consent: you can withdraw marketing-related consent at any time.

To exercise your rights, contact customer support via live chat or write to our data protection address.

Contact for data protection matters

For questions or requests related to the privacy policy, use the platform's live-chat service. We respond to data protection queries within the time limit set by law (generally within 30 days).

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your country's data protection authority.

Last updated: 2025

These terms of use (hereinafter "the terms") govern the use of the HitNSpin platform (hereinafter "the platform" or "the casino"). By using the platform, the user confirms that they have read, understood and agreed to the terms. If the user does not agree to the terms, they are not entitled to use the platform.

General terms

The platform provides online casino and sports betting services. All services are used in accordance with these terms, applicable legislation and the platform's licensing requirements.

The platform reserves the right to change the terms. Users are notified of changes by email or on the platform's website. Continued use of the platform after the changes take effect is deemed acceptance of the changes.

Opening an account

Creating an account is required to use the platform's services. When opening an account, the user confirms that they:

Are at least 18 years old (or the minimum legal age in the user's country of residence, if it is higher).
Provide correct and accurate information at registration.
Open only one account — multiple accounts per person are prohibited.
Do not use the platform to provide a professional gambling service to other people.

The platform has the right to request identity verification at any time, particularly before processing withdrawals. The required documents are an identity document (passport, ID card) and proof of address. If document verification fails, the platform has the right to close the account.

Age restriction — 18+

The platform is intended only for adult users. Gambling by minors is strictly prohibited. An account belonging to a minor that is detected by the platform is closed immediately, and all funds on that account, including deposits and winnings, may be confiscated.

If the platform has reasonable grounds to suspect that a user is a minor, it has the right to temporarily suspend the account until the person's age is verified.

Deposits

Deposits are made using the platform's accepted payment methods. The minimum and maximum deposit amounts are shown on the cashier page. Deposits can only be made in your own name — using other people's bank accounts or payment instruments is prohibited.

Deposits usually reach the account instantly. In the event of delays, contact customer support.

Withdrawals

Withdrawals can only be made to the same payment method used for the deposit (an AML requirement). Before processing the first withdrawal, the platform has the right to require full account verification (the KYC procedure), including verification of identity and payment method.

The processing time for withdrawal requests depends on the chosen method. The user may request a withdrawal only from funds that are free of wagering requirements. Withdrawals of profit derived from bonus funds are subject to the bonus terms described below.

Bonus terms

The following general terms apply to all bonuses:

Wagering requirement: The bonus amount must be wagered x40 before withdrawal. Winnings from free spins must be wagered x30.

Maximum withdrawal: The maximum withdrawal amount for winnings earned from bonus funds is x5 of the activated bonus amount.

Stage validity: Each welcome package stage is valid for 5 days from activation. If the wagering requirement is not met before the deadline, the bonuses and any related winnings are cancelled.

Restricted activities: While using a bonus, restrictions apply to certain games. The exact list is provided in the terms of the specific bonus.

One-bonus principle: Only one bonus can be used at a time. The Ragnar Package cannot be combined with any casino package.

The platform reserves the right to cancel a bonus if there are reasonable grounds to suspect bonus abuse (for example bonus laundering, multiple accounts, or placing mutually offsetting bets across several accounts).

Responsible gambling

The platform takes responsible gambling seriously. Users can set up:

Deposit limits (daily, weekly or monthly limit)
Loss limits (maximum loss over a set period)
Session-time limits (maximum session duration)
Self-exclusion (temporary or permanent account closure)

These settings can be activated in your account settings. Self-exclusion requests are processed immediately. If you have set self-exclusion, the platform cannot allow you to play during that period — even if you request it yourself.

If you suspect problem gambling, we recommend reaching out to responsible gambling organisations for independent help.

Prohibited activities

Platform users are prohibited from:

Opening more than one account
Using other people's payment methods
Attempting to manipulate game outcomes
Using automated tools (bots) to play
Using the platform for money laundering
Providing false information when registering an account

If a prohibited activity is detected, the platform has the right to close the account immediately and withhold all funds on the account, including winnings.

Governing law and dispute resolution

These terms are drawn up and interpreted in accordance with the laws of the jurisdiction that issued the platform's licence. Disputes between the platform and the user are resolved first through negotiation. If no agreement is reached, the dispute is settled in the courts or an arbitration body of the competent jurisdiction.

Use of the platform may be restricted or prohibited in certain jurisdictions under local law. The user is responsible for making sure of the rules that apply in their country of residence, and the platform is not liable for the consequences of access from a prohibited jurisdiction.

Contact

For questions, complaints and requests, contact customer support via live chat. All official correspondence is accepted at the platform's official email address, which can be found on the platform's contact page.